Bojāts sūtījums piegādes laikā | Damaged Shipment During Delivery
Ko darīt, ja saņemot Lawood pasūtījumu pamanāt bojātu iepakojumu vai sūtījuma bojājumus | What to do if you notice damaged packaging or damage to your Lawood shipment upon delivery
Lawood
Papildināts pirms 16 dienām
Saņemot pasūtījumu, pārbaudiet sūtījuma iepakojuma stāvokli. Ja iepakojums ir acīmredzami bojāts, pirms tā atvēršanas nofotografējiet neatvērtu sūtījumu tā, lai fotoattēlos būtu skaidri redzami iepakojuma bojājumi. Pēc sūtījuma atvēršanas nofotografējiet arī preci un konstatētos bojājumus. Saglabājiet sūtījuma iepakojumu un pēc iespējas ātrāk sazinieties ar Lawood.
When receiving your order, please check the condition of the shipment packaging. If the packaging is visibly damaged, take photos of the unopened shipment before opening it, making sure that the damage to the packaging is clearly visible. After opening the shipment, also take photos of the item and any damage found. Keep the shipment packaging and contact Lawood as soon as possible.
When receiving your order, please check the condition of the shipment packaging. If the packaging is visibly damaged, take photos of the unopened shipment before opening it, making sure that the damage to the packaging is clearly visible. After opening the shipment, also take photos of the item and any damage found. Keep the shipment packaging and contact Lawood as soon as possible.
1. Kādi fotoattēli ir nepieciešami? | What Photos Are Required?
Ja sūtījuma iepakojums ir bojāts, pirms tā atvēršanas nofotografējiet visu neatvērto sūtījumu un iepakojuma bojājumus tuvplānā. Pēc sūtījuma atvēršanas nofotografējiet arī bojāto preci kopumā un preces bojājumu tuvplānā. Fotoattēliem jābūt skaidriem un bojājumiem labi saskatāmiem.
If the shipment packaging is damaged, take photos of the entire unopened shipment and close-up photos of the damaged packaging before opening it. After opening the shipment, also take photos of the damaged item as a whole and close-up photos of the damage to the item. The photos should be clear and the damage should be clearly visible.
If the shipment packaging is damaged, take photos of the entire unopened shipment and close-up photos of the damaged packaging before opening it. After opening the shipment, also take photos of the damaged item as a whole and close-up photos of the damage to the item. The photos should be clear and the damage should be clearly visible.
2. Ko darīt pēc bojājuma konstatēšanas? | What Should I Do After Finding Damage?
Pēc bojājuma konstatēšanas pēc iespējas ātrāk sazinieties ar Lawood klientu atbalstu. Norādiet pasūtījuma numuru, īsi aprakstiet konstatēto bojājumu un pievienojiet fotoattēlus ar neatvērtā sūtījuma iepakojumu, iepakojuma bojājumiem un bojāto preci. Saglabājiet preci un visu sūtījuma iepakojumu līdz situācijas atrisināšanai.
After discovering the damage, please contact Lawood customer support as soon as possible. Provide your order number, briefly describe the damage and attach photos of the unopened shipment packaging, the damaged packaging and the damaged item. Please keep the item and all shipment packaging until the issue has been resolved.
After discovering the damage, please contact Lawood customer support as soon as possible. Provide your order number, briefly describe the damage and attach photos of the unopened shipment packaging, the damaged packaging and the damaged item. Please keep the item and all shipment packaging until the issue has been resolved.
3. Kāpēc nepieciešams saglabāt iepakojumu? | Why Should I Keep the Packaging?
Bojātā sūtījuma iepakojums var būt nepieciešams, lai izvērtētu, vai bojājums radies piegādes laikā, kā arī lai nepieciešamības gadījumā pieteiktu bojājumu piegādes pakalpojuma sniedzējam. Tādēļ neizmetiet kasti, aploksni, aizsargmateriālus vai citu sūtījuma iepakojumu, kamēr situācija nav atrisināta.
The damaged shipment packaging may be required to determine whether the damage occurred during delivery and, if necessary, to submit a damage claim to the delivery service provider. Therefore, please do not discard the box, envelope, protective materials or any other shipment packaging until the issue has been resolved.
The damaged shipment packaging may be required to determine whether the damage occurred during delivery and, if necessary, to submit a damage claim to the delivery service provider. Therefore, please do not discard the box, envelope, protective materials or any other shipment packaging until the issue has been resolved.
4. Kas notiek pēc informācijas nosūtīšanas? | What Happens After I Submit the Information?
Pēc informācijas un fotoattēlu saņemšanas Lawood izvērtēs situāciju un sazināsies ar Jums par turpmāko risinājumu. Ja bojājums ir saistīts ar piegādi, nepieciešamības gadījumā Lawood sazināsies ar piegādes pakalpojuma sniedzēju, lai noskaidrotu situāciju un turpmāko rīcību.
After receiving the information and photos, Lawood will review the situation and contact you regarding the next steps. If the damage is related to delivery, Lawood will contact the delivery service provider where necessary to investigate the situation and determine the next steps.
After receiving the information and photos, Lawood will review the situation and contact you regarding the next steps. If the damage is related to delivery, Lawood will contact the delivery service provider where necessary to investigate the situation and determine the next steps.
Vai nepieciešama palīdzība? | Need Help?
Ja esat saņēmis bojātu sūtījumu vai preci, pēc iespējas ātrāk sazinieties ar Lawood klientu atbalstu. Norādiet pasūtījuma numuru, aprakstiet situāciju un pievienojiet fotoattēlus, kuros redzams neatvērtais sūtījums, iepakojuma bojājumi un preces bojājumi.
If you have received a damaged shipment or item, please contact Lawood customer support as soon as possible. Provide your order number, describe the situation and attach photos showing the unopened shipment, the damaged packaging and the damage to the item.
If you have received a damaged shipment or item, please contact Lawood customer support as soon as possible. Provide your order number, describe the situation and attach photos showing the unopened shipment, the damaged packaging and the damage to the item.